Cancellation & Shipping Policy

 Cancellation Policy

  • Order Cancellation: If you need to cancel your order, please contact our customer support team as soon as possible. We will make every effort to honor your request. However, once production or packing has begun, we may be unable to cancel the order.

  • Customized Orders: Cancellation requests for customized products can only be accepted within 3 hours of placing the order. After this window, production may start, making cancellation unlikely. Please contact us immediately if you wish to cancel a customized order.

  • Non-Customized Orders: You may request cancellation of non-customized orders only before the order is shipped. Once shipped, our standard Refund & Return Policy applies.

Shipping Policy

  • Shipping Locations: We offer shipping across India. International shipping is available upon request. Please note that any customs duties, taxes, or additional fees (if applicable) are the responsibility of the customer.

  • Order Processing Time: Orders are typically processed within 2 business days after payment confirmation. Processing time may vary depending on order volume or the complexity of custom designs.

  • Shipping Methods: We partner with trusted shipping carriers to ensure safe and timely delivery. Shipping options will be displayed at checkout.

  • Shipping Time:

    • Domestic (India): Estimated delivery within 8–10 business days.

    • International: Estimated delivery within 15–20 business days. Delivery times may vary due to customs clearance or logistical delays.

  • Order Tracking: You will receive a shipping confirmation email with a tracking number once your order is dispatched. Use this to monitor your delivery’s progress. 

  • Shipping Delays: While we strive to deliver on time, unforeseen events (e.g., weather conditions, logistics disruptions) may cause delays. If your delivery is significantly delayed, please contact our support team for assistance.

  • Incorrect or Incomplete Shipping Address: Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or losses resulting from incorrect or incomplete address details provided at checkout.

  • Lost or Damaged Packages: In the rare event of a lost or damaged shipment, please contact us immediately. We’ll coordinate with the courier to resolve the issue and offer a satisfactory resolution.

  • Important Note on Damaged Packages: If the outer packaging appears visibly damaged at the time of delivery, please refuse to accept the parcel and inform our support team immediately. Accepting a visibly damaged package may void eligibility for a refund or replacement